Question 1

What is PocketWell?

Accepted Answer

PocketWell is a simple and secure platform for creating a personalized event page for weddings, birthdays, baby showers, and other celebrations. Guests can contribute a monetary gift and leave a message through your page, without physical gifts or manual tracking.

Question 2

How does PocketWell work?

Accepted Answer

You create a free event page, share your unique link or QR code with guests, and start receiving gifts. Guests contribute securely using Apple Pay, Google Pay, or a debit or credit card. Gifts and messages appear in your dashboard, and payouts are handled through a guided setup process.

Question 3

Is PocketWell safe to use?

Accepted Answer

Yes. We use industry-standard security practices to protect your data and payments. Transactions are encrypted and processed securely to help safeguard personal and payment information.

Question 4

Can I create multiple event pages?

Accepted Answer

Yes. You can create multiple event pages under a single account for different occasions. Each page has its own unique link and can be customized independently.

Question 5

How much does it cost to use PocketWell?

Accepted Answer

Creating and hosting an event page is free. When guests contribute, a small fee may apply depending on the payment method and region. Hosts receive 100% of the gift amount, and any applicable fees are clearly shown to guests before they complete their contribution.

Question 6

Why is there a fee on contributions?

Accepted Answer

Contribution fees help cover secure payment processing, platform infrastructure, customer support, and ongoing improvements to PocketWell. We aim to keep fees low while delivering a reliable experience for both hosts and guests.

Question 7

Are there any hidden fees?

Accepted Answer

No. There are no hidden fees. Creating and hosting an event page is always free for hosts. If a fee applies to a contribution, it is shown clearly to guests before they complete their payment. Hosts receive the full gift amount with no deductions.

Question 8

Do I need to connect a bank account?

Accepted Answer

You can create an event page without adding payout details. When you’re ready to receive gifts, we’ll guide you through a quick and secure setup to enable payouts.

Question 9

How do payouts work?

Accepted Answer

Payouts are sent to the payout details you set up. If additional verification is required, we guide you through it step by step. Timing can vary by region and payment method, and you can always track the status in your dashboard.

Question 10

Does PocketWell hold my money?

Accepted Answer

Gifts are processed securely and made available to you through your dashboard. Payouts are then sent to you based on your payout setup. You can view your gift history and payout status at any time.

Question 11

Can guests leave messages with their gifts?

Accepted Answer

Yes. Guests can include a personal message along with their gift to make the experience more meaningful.

Question 12

Can I export gift data?

Accepted Answer

Yes. You can download a report of all gifts and messages from your dashboard in a spreadsheet format.

Question 13

Can I use PocketWell for weddings, birthdays, and baby showers?

Accepted Answer

Yes. PocketWell works for weddings, birthdays, baby showers, graduations, anniversaries, and other celebrations. You can create multiple event pages, each with its own link and customization.

Question 14

What makes PocketWell different?

Accepted Answer

The platform is designed to be easy for guests and stress-free for hosts, combining a clean event page, simple sharing, secure contributions, and a clear dashboard to manage gifts and messages.

Question 15

Can guests contribute if they can’t attend the event?

Accepted Answer

Yes. Guests can contribute using a link or QR code, making it easy to send a gift even if they’re unable to attend in person.

Question 16

How do guest fees work?

Accepted Answer

If a fee applies, it is added on top of the gift amount and shown clearly before payment. Hosts always receive the full gift amount.

Question 17

Which countries are supported for hosts?

Accepted Answer

PocketWell is currently available for hosts in the United States, Canada, the United Kingdom, Australia, and New Zealand. Hosts must be located in one of these countries to create an event page and receive payouts. Support is based on secure local banking and payout availability, and we plan to expand to additional countries over time.

Question 18

Can guests contribute from other countries?

Accepted Answer

Yes. Guests can contribute from anywhere in the world using supported cards and digital wallets. There are no country restrictions for guests when sending a gift — only hosts need to be in a supported country.

Frequently Asked Questions